This policy explains what information Mr. Locksmith Door Professional, LLC ("we," "us") collects through mrlocksmithutah.com, our quote forms, and phone calls, and how we use it. We do not sell your personal information.
Information you give us
When you request a quote or contact us, you may give us:
- Your name and phone number
- Vehicle details such as year, make, and model, and whether you still have a working key
- The type of service you need and any details you include
- Which page of our website you sent the request from
- The address or location where you need service, if you share it by phone or message
Before some jobs, such as vehicle keys, lockouts, and safe openings, we ask for proof that you own the property or have the authority to request the work (for example, a photo ID and registration, title, lease, or similar document). We check these to prevent unauthorized entry and do not use them for marketing.
Phone calls
We take service calls 24/7. Some calls are handled by members of our team who work outside the United States. They record the details you share, such as your name, number, location, and the service you need, so we can respond and dispatch a technician. They use this information only to handle your request.
Information collected automatically
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information such as pages visited, approximate location, device and browser type, how you arrived at our site, and actions such as tapping a phone number or submitting a quote form. We use this information in aggregate to improve the site and measure which pages help customers reach us.
Our website also loads fonts from Google Fonts, which means your browser connects to Google servers and shares your IP address with Google. Some images, such as vehicle brand logos, load from third-party websites, which can likewise see your IP address and browser type.
How we use your information
- To respond to your request, give you a quote, and schedule and perform service
- To verify authorization before opening a vehicle, building, or safe
- To contact you about your request or a job we performed for you
- To keep business, tax, and payment records
- To improve our website and services
Who we share it with
We share information only as needed to run our business:
- Service providers that help us operate, such as Formspree (which delivers quote form submissions to us), Google (analytics and fonts), our website host, and payment processors. They may use the information only to provide services to us.
- Legal requirements, when required by law or to protect the rights, property, or safety of our customers, our business, or others.
We do not sell or rent your personal information, and we do not share it for third-party advertising.
Your choices
- You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on.
- To learn how Google uses data from sites that use its services, see How Google uses information from sites or apps that use our services.
- You can ask us to access, correct, or delete the personal information we hold about you by calling 801-819-1031. We may keep records we are required to keep by law, such as invoices.
- If you ask us to stop contacting you, we will.
How long we keep information
We keep quote requests and job records for as long as we need them to serve you, keep accurate business and tax records, and resolve disputes. After that, we delete or securely dispose of them.
Security
We use reasonable measures to protect your information. No website or method of transmission is completely secure, so please don't send sensitive details such as payment card numbers through our quote forms.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
If we change this policy, we will post the new version on this page and update the effective date above.
Contact us
Mr. Locksmith Door Professional, LLC
75 E Fort Union Blvd #141, Midvale, UT 84047
Phone: 801-819-1031
See also our Terms of Service.